1. Scope and customer relationships
These terms supplement the Agreement with PCGROUP, LLC / JBComm for the named AIMarket / OmniReach Service only where contracted and enabled. Master Terms definitions apply. Availability may vary by agreement, plan, tenant configuration, geography, and provider availability; no described capability is guaranteed released or included.
CSSM means Client Subscription Service Manager. Enabled functions may address subscriptions, recurring/usage billing, invoices, statements, credits, schedules/payment links, portal activity, tickets/support, servicing, and client communications. This is a use framework, not a guarantee every capability is released.
Your client contracts are separate from your Agreement with PCGROUP. You are responsible for your offerings, prices, contracts, and lawful practices; CSSM does not make PCGROUP a party to your client contract.
2. Recurring authorization and cancellation
Set accurate subscription terms, renewals, schedules, and recurring-billing/cancellation disclosures. Obtain and document lawful recurring-payment authorization; respect revocation, cancellation, required notices, and consumer protections. Stored payment references or enabled billing are not consent.
Provide clear lawful client terms and cancellation methods, and align configuration with client contracts. No default auto-renewal, cancellation fee, or refund rule is created.
3. Usage measurement and corrections
You are responsible for client-facing usage definition, prices, measurement period/sources, limits, and disclosures. Review reports before billing; late information or errors may need documented correction. Charges/adjustments require lawful contractual basis and notice where required.
Investigate disputes, keep appropriate records, and avoid duplicate/unauthorized charges. CSSM reporting is not guaranteed independent verification of all activity. Your platform usage charges follow the Order Form.
4. Invoices, statements, credits, and disputes
You are responsible for client invoices, statements, balances, schedules, billing messages, correct charges, lawful corrections, owed credits/refunds, and client disputes under contract/law.
Platform credits/refunds, chargebacks, and fee disputes with PCGROUP follow the Agreement, relevant payment-provider terms, and law. No new refund rights or forfeiture is created and no individual Order Form is overridden.
5. Payment-processing role
AIMarket may facilitate payment transactions through third-party processors. Unless expressly agreed with required lawful arrangements, PCGROUP / AIMarket is not a bank, payment gateway, money transmitter, financial institution, accounting firm, tax advisor, or ERP/general ledger. Labels cannot override a role or obligation that law assigns based on actual activity.
Authorization, acceptance, settlement, payout, reserves, disputes, and reversals may follow the relevant third-party agreement. Maintain required accounts and lawful permissions. Displayed payment activity does not mean PCGROUP holds or guarantees funds. Use intended credential channels; payment links/references do not authorize unapproved transactions. No settlement/funds-availability/dispute outcome guarantee is made.
6. Taxes and accounting
You are responsible for client transaction taxes, invoices, exemptions, filings, and remittance. Enabled tax/accounting integrations can assist, but verify results/configuration with appropriate advisers. PCGROUP does not automatically act as your accountant, tax advisor, ERP, or general ledger.
Maintain required accounting records/system of record and reconciliation. Authorized integration exchange must be lawful and accurate; availability/third-party conditions depend on agreements.
7. Portal, tickets, and servicing
You are responsible for permitted portal users, content, notices, documents/statements, tickets/messages, and authorized servicing instructions. Review access and changes affecting charges/services. Client support commitments remain yours unless separately contracted.
Files/messages remain Customer Data. Availability, response times, export, and retention follow Agreement/DPA; no support-resolution SLA is introduced.
8. Collections and client communications
For enabled servicing/collection-related functions, you remain responsible for lawful amounts, content, recipients, timing/frequency, disclosures, permissions, and disputes. Do not harass, misstate a debt, communicate unlawfully, or present an unverified/disputed balance as conclusively correct.
Assess rules applicable to activity, industry, and clients and obtain required authority. AUP/VCC communications and AI review duties continue. No collection method is disclosed and PCGROUP is not represented as your regulated debt collector by default.
9. Data handling and roles
Client financial/service data processed for you follows DPA/tenant permissions. Our own platform billing has a distinct operational role in Privacy. Payment processors may have independent roles; not every integration is a Subprocessor.
Authorization records, deletion, legal retention, and security depend on actual purpose/law. No identifiable billing/portal data shared-model training or unrestricted reuse is authorized.