1. Scope and customer responsibility
This Policy applies to Customers, Authorized Users, and permitted end users of PCGROUP, LLC / JBComm Services, including AIMarket and OmniReach. Customers are responsible for those users’ conduct, lawful instructions, content, and required permissions. Applicable signed agreements and service terms may add requirements.
Compliance features, guidance, and templates are for convenience and are not legal advice. You are solely responsible for ensuring your use complies with all applicable laws and carrier policies (including but not limited to TCPA, telemarketing rules, consent requirements, and do-not-call obligations).
2. Prohibited conduct
You will not use Services for unlawful, deceptive, abusive, or harmful activity, including:
- Fraud, deceptive practices, illegal communications, deceptive impersonation, or unlawful concealment of identity.
- Harassment, stalking, unlawful surveillance, coercion, or sensitive-person exploitation.
- Spam, unlawful harvesting, illegal collection/use of Personal Data, or contact without required permissions.
- Unlawful discrimination or violations of intellectual-property, privacy, publicity, or other rights.
- Malicious software, unauthorized access, disruptive interference, or bypass of service limits/security.
- Abuse of AI or Third-Party Services, access to other tenants’ data, or evasion of permitted use restrictions.
You will not transmit malware, scrape, probe, reverse engineer, or attempt to bypass security controls. Any specific testing permission requires express written authorization; mandatory law remains applicable.
3. Sensitive targeting and children
Do not use enrichment, prospecting, or AI to target people by health, race or ethnicity, religion, sexual orientation, biometric identifiers, citizenship or immigration status, precise geolocation, children’s information, or similarly sensitive characteristics by default. Any specifically supported sensitive processing requires a lawful purpose, required notices and permissions, appropriate safeguards, and express contractual authorization. Legal definitions and requirements vary by jurisdiction and context.
Do not unlawfully discriminate or target/profile children. AI Addendum section 9 restricts fully automated legally significant decisions; a general subscription is not authorization.
4. Lists, sources, and data rights
You will not use purchased/third-party lead lists unless you have verifiable consent and legal rights to contact those recipients. This restriction applies to purchased and third-party lists. Available business/contact information is not itself consent or a lawful basis to communicate.
Respect source restrictions, third-party rights, lawful notices, corrections/deletion, opt-outs, suppression, and permitted business purposes. Do not defeat do-not-contact requests through renewed imports or enrichment.
5. Communications, consent, and identity
You will not send or place communications without legally required consent, disclosures, and opt-out mechanisms. Supported voice, SMS, email, and AI-assisted channels apply only where enabled. You are responsible for lawful content, audience, purpose, frequency, timing, and accurate sender/caller identity.
- Obtain and document required consent/permissions for marketing, telemarketing, automated contact, texting, and email as applicable.
- Respect opt-outs, do-not-call/do-not-contact, required frequency/time limits, and suppression.
- Do not falsify identity or imply affiliation or consent that does not exist.
- Meet applicable carrier/provider requirements and agreed limits; provider acceptance is not proof of legal compliance.
- Review AI-generated content and provide required automated/AI disclosures.
Determine rules applicable to your recipients, locations, industry, campaigns, and business practices. AIMarket does not automatically make customers compliant.
6. Recording, transcription, and monitoring
Use enabled recording, transcription, or monitoring only after meeting applicable consent, notice, privacy, retention, and workplace rules for relevant participants/jurisdictions. Obtain required permissions and do not conduct unlawful surveillance.
A setting or subscription is not legal consent. Captured content and AI analysis remain subject to DPA, AI-use, and permission restrictions.
7. Enforcement and reports
We may suspend or terminate access immediately for suspected violations, risk to carriers, or risk to JBComm/PCGROUP. We may restrict affected activity, request correction, or act as law/provider enforcement requires, subject to applicable signed terms and mandatory duties.
Report suspected abuse/security concerns to sales@jbcomm.net, identifying the topic without unnecessary sensitive information. Cooperate in appropriate investigation/correction; confidentiality and data-protection duties continue.
8. Other documents
This Policy supplements Master Terms, DPA, AI Addendum, and applicable service terms. Negotiated agreements and mandatory law govern where applicable. An update cannot silently amend a signed contract or expand data permissions. Fees, liability, indemnity, and Arizona law remain in the Master Terms/signed Agreement.